![]() The following table shows feature availability for Support Suite plans as of January 31, 2021.įor information about pricing, see the Suite pricing page. ![]() When features are added to the current Professional or Enterprise versions of Support, Guide, Chat, or Talk, or social messaging, they will also be added to the equivalent legacy Support Suite plan. Support Suite Enterprise, included the Enterprise plan versions of Support, Guide, Chat, Talk, plus the social messaging add-on.Support Suite Professional, included the Professional plan versions of Support, Guide, Chat, Talk, plus the social messaging add-on.The legacy Zendesk Support Suite offered two plan types that contained Support, Guide, Chat, Talk, and social messaging in one bundle. It includes everything from the other plans plus an enhanced sandbox environment, enhanced disaster recovery, a high volume API add-on, and more. Includes all the features in the Suite Enterprise plan plus you can add additional features that tailor Zendesk exactly to your needs. It also includes real-time shareable reports, a sandbox environment for testing, and more. Enterprise helps you scale up your support with custom permissions, agent workspaces, and branding. Both providers offer a lot of pricing plans with. Includes all the features in the Suite Professional plan plus additional features for delivering personalized customer experiences at scale. FREE TRIAL Salesforce Service Cloud vs VISIT WEBSITE FREE DEMO NO AWARDS YET SmartScore 9. Price: Starts at 15/user/month Freshdesk is easily the most similar to Zendesk, making it the obvious top choice as a Zendesk alternative. Plans purchased after Apalso include Sunshine conversations. Professional adds capabilities like AI-powered answers, community forums, SLA management, custom reports, and more. Includes all the features in the Suite Growth plan plus additional features for growing teams, better collaboration, routing, and analytics. Growth includes multiple help centers, up to 100 AI-powered answers, conversation routing based on skills, light agents, a self-service portal, and more. This article contains the following sections: About current Zendesk Suite plans. The suite is available in various plans to suit your business needs. Includes all the features in the Suite Team plan plus additional features to handle higher support volume. The Zendesk Suite enables you to deliver personalized customer support across all of your business channels like email, voice, chat, and more. Team includes the fundamental features plus a single help center, up to 50 AI-powered automated answers, pre-built reports, support from the Zendesk team, and more. It includes the basic features you need to deliver omnichannel support wherever your customers need it. The current Zendesk Suite plans are: Plan The starter plan allows three agents, and the entire fee is donated to Charity: Water. Access to prebuilt apps and integrations from the Zendesk Marketplace Monthly subscriptions to Zendesk start at 20 per year after a free trial.Pre-built reporting and analytics dashboards.Email, voice, SMS, and live chat support. ![]()
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